Question 1

WHICH BALANCE BIKE WILL FIT MY CHILD?

Accepted Answer

Select a pair of their best-fitting pants and measure from the crotch to the bottom. The number of centimeters, to the nearest cm, is the inseam length.

Question 2

SHOULD I BUY A BALANCE BIKE THEY CAN GROW INTO?

Accepted Answer

When choosing a balance bike for your little rider it’s always important to choose the correct size. Not choosing the right size can frustrate your child and inhibited their ability to learn. It can also be dangerous. Most likely it’s their first bike and we highly recommend that you purchase a bike that fits them now, not one that they will grow into. This also applies to pedal bikes. We strongly recommend reviewing our sizing chart.

Question 3

IS MY CHILD READY FOR A BALANCE BIKE?

Accepted Answer

Yes. If your child is proficiently walking, your child can absolutely ride a balance bike. Many children as young as 18 months have found great success with our 12″ models due to the perfect combination of low seat height, low center-of-gravity, and lightweight features.

Question 4

IS A STEERING LIMITER NECESSARY?

Accepted Answer

While there are pros and cons to steering limiters, the overall effect they have on riding is minor and their presence shouldn’t be a determining factor in your purchase.

Question 5

ARE BRAKES NECESSARY?

Accepted Answer

Yes and no. This is a very common question we receive from parents. It’s truly boils down to personal preference, but we like to point out that a balance bike with brakes is safer than without, especially when children ride with bare feet and when riding in areas that have steep downward inclines.

Question 6

HOW WILL I KNOW WHEN MY CHILD IS READY FOR A PEDAL BIKE?

Accepted Answer

Once your child has skillfully mastered the fundamentals of balance, leaning, and steering they’ll be ready for their first pedal bike. Keep in mind how important fun and adventure are to a child.

Question 7

DO BALANCE BIKES REQUIRE ASSEMBLY?

Accepted Answer

Assembly is very basic and in most cases, it takes approximately 10 minutes or less and requires minimal to no tools. You’ll find the bike assembly to be simple and straightforward.

Question 8

IS A HELMET REQUIRED?

Accepted Answer

We believe strongly that a child should always wear a helmet while riding a bike. True safety while cycling depends upon teaching your child safe riding habits, developing advanced riding skills, and always being alert and aware of what is going on nearby.

Question 9

HOW LONG WILL MY CHILD RIDE A BALANCE BIKE BEFORE THEY OUTGROW IT?

Accepted Answer

From our experience, little riders fit properly in one size for about 1.5-3 years.  It all depends on how fast your little one grows while they’re on one of our awesome bikes.

Question 10

CAN I RETURN THE BIKE?

Accepted Answer

We want you and your little one to be totally content with your new Kidvelo purchase.  To make sure you love your purchase we offer a 30-day full refund guarantee. Sort of like buying a new pair of shoes, generally wear them around a bit but don’t wear them out, if they don’t fit take them back.

Question 11

HOW LONG DOES SHIPPING TAKE?

Accepted Answer

In-stock bikes generally ship out within 24 hours of receiving your order.  All bikes are shipped via Australia Post or e-go or TNT from our Sydney NSW location.  For birthday’s please plan ahead.

Question 12

WHAT IS THE WARRANTY ON YOUR BIKES?

Accepted Answer

Each of our bikes comes with a 2-year warranty.

Question 13

DO YOU SHIP OUTSIDE OF AUSTRALIA?

Accepted Answer

Yes, we do ship to New Zealand via TNT, the cost is a flat $110AUD.  Any taxes or duties are to be paid by the purchaser.

Question 14

HOW DIFFICULT ARE THE BIKES TO ASSEMBLE?

Accepted Answer

The bikes are shipped to you 85% assembled.  The only required tools are a 6 & 5mm hex key (provided in the box), screwdriver, and 15mm box wrench/adjustable wrench.  Total time takes about 15mins (most of the time is removing the padding).

Question 15

WHAT IF I NEED A SPARE PART LIKE A TUBE OR BRAKE LEVER?

Accepted Answer

If you need an extra spare tube or new tire please check our Accessories Page or if somethings not there we also carry all of our parts in-house, if you need something extra just ask, we’ve got you covered.  help@kidvelobikes.com.au

Question 16

HOW LONG HAS KIDVELO BEEN AROUND?

Accepted Answer

Kidvelo was born in 2008 when Anthony and Nicole Kotarac bought their oldest son his first 12″ balance bike and discovered how heavy and poorly made it was (the bike was purchased from a local bike shop).

Question 17

DO YOU OFFER TRAINING WHEELS?

Accepted Answer

We designed our bikes to be very easy to ride and enable children to quickly learn the joy of riding, hence our bikes do not come with training wheels.  Design elements like a low center of gravity, relaxed geometry, and proportional components lend themselves to making riding easier for those just starting out.

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